Refund Policy

 

Cancellation & Refund Policy

Last updated: 02-11-2026

We, believes in helping its customers as far as possible and therefore has a customer-friendly cancellation and refund policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, cancellation requests may not be accepted if the order has already been communicated to vendors/merchants or the shipping process has been initiated.

• Cancellation requests for perishable items like flowers, eatables, etc. will not be accepted. However, a replacement may be provided if the customer establishes that the quality of the product delivered is not satisfactory.

• In case of receipt of damaged or defective items, please report the issue to our Customer Service Team within 7 days of receipt. The request will be considered after verification of the complaint and the condition of the product.

• If the product received is not as shown on the website or is not as described, please notify our Customer Service Team within 7 days of receiving the product.

• For products covered by a manufacturer's warranty, please refer the issue to the respective manufacturer.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

• “Company” (referred to as either "the Company", "We", "Us" or "Our") refers to Khadwala.com.

• “Goods” refers to the items offered for sale.

• “Orders” means a request by you to purchase goods from us.

• “Website” refers to khadwala.com, accessible from https://khadwala.com.

• “You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual accesses or uses the service, as applicable.

Order Processing

For India orders: All domestic orders are processed within 2 business days. You can expect delivery within 3–7 business days. For locations in interior areas or areas with difficult coverage, delivery may take between 10–12 working days.

For International orders: We currently do not provide international shipping.

Order deliveries will be made between 10:00 AM and 6:00 PM, Monday to Saturday, excluding public holidays.

Your Order Cancellation Rights

You may request cancellation immediately after placing an order, subject to the order not having been processed for dispatch or handed over for shipping.

To exercise your cancellation request, you must inform us by means of a clear statement. You can contact us by email:

Email: trufalindia@gmail.com

Conditions for Returns

In order for Goods to be eligible for a return, please ensure that:

• The goods were purchased within the last 7 days.

• The goods are in their original packaging, wherever applicable.

• The product is unused and in its original condition, wherever applicable.

The following goods cannot be returned:

• Goods made to your specifications or clearly personalised.

• Goods which, according to their nature, are not suitable for return, deteriorate rapidly, or have passed their expiry date.

• Goods that are not suitable for return due to health protection or hygiene reasons and have been unsealed after delivery.

• Goods which, after delivery, are inseparably mixed with other items according to their nature.

We reserve the right to refuse returns of merchandise that does not meet the above return conditions.

Returning Goods

You must contact us before returning any Goods. Return instructions will be provided after the complaint or return request has been reviewed.

You should send approved returns to the following address:

D54, MIDC Wardha Industrial Area, Wardha 442001

We cannot be held responsible for goods damaged or lost during return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to process a return request without receipt of the returned goods or proof of return delivery, wherever applicable.

Refund and Resolution Policy

We aim to resolve eligible complaints through replacement or alternate delivery of the product.

Where a return or replacement is approved, the Company may provide:

• Replacement of the same product;

• Alternate delivery of another product of equivalent value; or

• A coupon or store credit of equivalent value, valid for 3 months from the date of issue.

Any coupon or store credit will be subject to its stated validity and redemption conditions.

Refunds, where required under applicable law or approved in exceptional circumstances, will be processed in accordance with applicable legal requirements.

Contact Us

If you have any questions about this Cancellation and Refund Policy, please contact us:

Email: trufalindia@gmail.com